Terms and Conditions

Terms and Conditions for trekking and climbing

Life Himalaya Trekking Company, registered with registration number 147491/072/073 and tourism license number 2069. These booking terms and conditions are very important for a legally binding contract between you and Life Himalaya Trekking. It is extremely important to read and understand these terms and conditions.

Important note:

These terms and conditions are strictly applied from the booking date. For third-party booking, these terms and conditions do not apply, but their terms and conditions apply. So, for security, please read their terms and conditions.

Booking and payment policy:  For the trek booking process, you must deposit 20% p/p, and for Peak climbing and expedition must pay 30% of the total trip amount at the time of booking. The deposit is non-refundable; this will apply to all types of trip bookings with Life Himalaya Trekking

In special cases such as injury or disaster, the full amount will be refunded upon proper evidence and early co-ordination.

We also need a scanned copy of your passports and passport-size photos. During payment, the bank service charge should be paid by the client at the time of deposit. You must pay the remaining amount at our head office or representative before starting your trip. Life Himalaya has the full right to cancel your trip if you do not clear your remaining amount upon your arrival.

Additional Charges during Payment Methods for Deposit

• Online payments will incur an extra 3.5% of the total payment and are applicable to guests.
• For bank transfers, there is a minimal charge of 5 USD to 25USD per transfer; depending upon banks, it might be higher or lower.
• For Wise, WeTravel, and other third-party payment gateways, clients have to pay for the service / extra charges of the payment gateways other than the trek deposit.

Online Payment System ( Visa / MasterCard / only)

We started the online payment system on our website on 1st Jan 2018, where you can deposit the payment amount directly into our bank account. It is a secure payment system provided by our bank in Nepal. It is easy to pay as well as cancel. Pay online 

For Bank Transfer:

Our USD Bank Account:

Bank  Name:  Himalayan Bank Limited
Account Name:  Life Himalaya Trekking Pvt. Ltd.
Account No: 01906273920016
Swift code: HIMANPKA

In case of banking address:

Durbar Marg, Hiti Durbar Marg
P.O. Box: 20590, Kathmandu, Nepal.
Telephone: 977-1- 4227749, 4250201, Fax no: 977-1- 4222800,
Swift: HIMANPKA

Email: [email protected]

Last-minute Booking: Life Himalaya Team will accept last-minute bookings for any Nepal trips, but for last-minute bookings, you must pay the full trip amount during the booking process.

Trip Cancellation and Refund:  If you cancel any of your trips that have been booked with us, then you must send us cancellation documentation or an e-mail. If you pay the full amount before the trip, then the following conditions will be applied during cancellation.

For Full Payment of  Tour, Trekking, and Hiking:- 

• 80% of your total payment will be refunded, 30 days before trip departure.
• 70% of your total payment will be refunded, 15-30 days before trip departure.
• 50% of your total payment will be refunded, 7-15 days before trip departure.
• No refund, 7 days or less before trip departure

For Full Payment of Expedition and Peak climbing:-

• 50 % will be refunded of your total payment, 6 weeks before trip departure.
• 30 % will be refunded of your total payment, 3 weeks before trip departure.
• No refund, 3 weeks or less before trek departure.

For Trip Postponement or Deposit Transfer

• For trip postponement: Free of cost trip postponement within 2 years of payment.
• Deposit can be transferred to other people in the group in case of injury or unavailability of schedule, free of cost.

Incomplete Trip: The paid amount will not be refunded if you leave your trip for any reason, including unused accommodation, meals, and services. Any extra services, accommodation, and food caused due to early return have to be paid by the guests themselves.

Flight delays and Change in Itinerary: The itinerary and flight can be changed because of unexpected obstacles like war, strikes, natural disasters, unfavorable climates, etc. In these situations, the extra cost incurred should be paid by clients.

Nepal Passport and Visas: All clients must have a legal passport and Visa which is valid for up to 6 months from the issue date. The visa will be issued upon your arrival at Kathmandu International Airport and at all entry points of Nepal. The cost of a Visa is the client’s responsibility.

Responsibility: Providing you with the best service is our main motto. So we will carry out our responsibility for making your trip enjoyable and unforgettable.

Affecting factors: We will do our best for your comfort during your trek, but it is important to understand that Himalayan regions cannot afford facilities like the ones you might be accustomed to in your countries. Weather is another important and sometimes random factor that directly affects comfort on your journey. Hence, patience and understanding, passion for life, eagerness, and proper preparation are all very important personal qualities that you must bring with you.

Personal belongings: The trip leader and staff do their best to keep your personal stuff safe. But if in case of loss of your personal belongings, our company will not be responsible for your loss.

Guaranteed Trip Departure:  If you book with us, then your trip departure will not change even if the number of groups decreases. We will guarantee your trip departure.

Travel Insurance:  Before joining our trips, you must have insurance. The insurance must include medical coverage, air ambulance, and helicopter rescue services up to the maximum height of the trek/expedition. If you do not have any insurance, then you are not allowed to join any of our trips.

If you want to book travel/trekking insurance with us (Life Himalaya trekking) or include insurance on the trek package, please contact us. Usually, 14 to 21  days of travel insurance costs 250 USD approx, covering helicopter rescue up to 5500m; depending on age and other factors, it might be higher or lower.

In case your insurance company didn’t pay during your emergency rescue, Life Himalaya will not be responsible. So, you have to pay all the charges yourself to the rescue helicopter company. Therefore, make sure the insurance covers accidental, medical, and helicopter rescue before buying insurance from international or local brands.

Complaints: If you want to complain about our trip leaders, guides, and staff, you can, and Life Himalaya will take further strong action according to your complaints.